WARRANTY POLICY
JEWELS
The Legal Guarantee, provided for in the Consumer Protection Code, is 90 (ninety) days from the date of purchase and covers manufacturing and product defects. If it is impossible to repair the product, the customer will be able to choose from the options provided for in the first paragraph of Article 18 of Law No. 8,078 / 1990, or even use the credit as part of the payment of another jewel of a higher value.
IMPORTANT
Jewels that are outside the warranty conditions, when they are subject to adjustments or repairs, can be repaired by paying the respective fee, with prior approval of the budget by the customer.
EXCLUDED FROM THE ABOVE WARRANTIES Damages resulting from falls, improper use, accidents of any nature and contact with chemical agents that may cause damage to the materials of your jewelry. For this reason, we ask that you carefully read the rules below, regarding the special care needed with your jewelry.
The Exchange Policy follows the provisions of the Consumer Protection Code.
SPECIAL CARE FOR YOUR JEWELRY
• Jewelry can be damaged by chemicals, soaps, strong blows or intense friction. Avoid sleeping with your jewelry, wearing it for housework, swimming in the pool or sea and at the gym. Remove the rings when washing your hands.
• Stones, pearls and metals have different degrees of hardness and can scratch. Store your jewelry separately and be careful with jewelry contacting other objects when using them.
• Avoid contact of your jewelry with chemicals, perfumes, lacquers, shampoo, sunscreen, creams and ointments.
• Pearls in contact with perfumes, fixative, even sweat and water, can suffer irreparable damage.
• To clean pearls, gold and silver, with or without diamonds, use only a soft flannel.
• Silver is a noble metal that darkens over time. Darkening is a natural and characteristic process of metal.
• Enamelled parts must be treated with care. Because it is a delicate material, great impacts, friction and strong pressure on the product must be avoided.
LEATHER BRACELETS
• Leather is a natural product suffering from wear and tear and time. It must be treated with care to prolong its useful life.
• Do not put the leather in contact with water or other liquids.
PEARLS
• Our pearls are natural, and therefore need special care.
• Do not put jewelry containing pearls in contact with water or other liquids.
• Jewelry containing pearls should only be cleaned with a soft cloth.
• Do not expose beads to chlorine or any other chemical.
VITREOUS ENAMEL
• Enamel is a special glass produced by hand. Because it is a delicate material, great impacts, friction and strong pressure on the product must be avoided.
RODHIUM PLATED
Due to the natural darkening characteristic of silver, many pieces receive a protective rhodium plating. This metal is widely used for finishing white gold and silver jewelry and guarantees protection, shine, beauty and longevity to your jewelry. The rhodium finish is temporary and can be redone periodically upon payment of costs.
GOLD PLATED
The gold bath in jewelry disappears over time and this is considered a natural wear, not a defect. Do not expose your jewelry to chemicals and remove them before bathing, entering the pool or the sea. Avoid contact of gold-plated jewelry with makeup, creams, perfumes or lotions.
PENS
The Legal Guarantee is valid for 90 (ninety) days and covers any defects that refer to technical aspects of manufacturing or the materials involved.
• Damages resulting from improper use, such as falls, contact with chemical agents or accidents of any nature, as well as normal wear and tear, are excluded from the guarantee;
• The warranty does not cover the replacement of charges for ink, rubbers and graffiti spent during normal use;
• If it is impossible to repair under warranty conditions, another equal or similar one of the same value will be provided without any additional charge;
IMPORTANT
There will be a loss of warranty in case of repairs or modifications carried out by third parties.
LEATHER
The Legal Warranty for leather accessories is valid for 90 (ninety) days and covers any defects that refer to technical aspects of manufacturing or the materials involved. Excluded from the guarantee are malfunctions resulting from improper use, accidents of any nature, contact with water or chemical agents that may cause damage to the leather, cracks and poor conservation. If it is impossible to repair under the warranty conditions, another same or similar part of the same value will be provided without any additional charge.
The above guarantees are not applicable in the event of theft or loss of parts. Such situations are the sole responsibility of the Consumer.